Study Demonstrates Value in Providing Telehealth Services

Aislinn Antrim, Assistant Editor
Published Online: Wednesday, July 31st, 2019
Implementation of telehealth services was found to be successful in expanding clinical ambulatory care pharmacy services, according to a report from researchers at Yale New Haven Hospital in Connecticut. 

Patients often have difficulty attending in-person office visits due to financial constraints, lack of transportation, or lack of travel time. With the implementation of telehealth video visits in the ambulatory care pharmacy space, services can be expanded to include patients previously unable to attend in-person appointments.

Pharmacists at Yale New Haven Hospital worked with a telehealth task force to implement telehealth technology, while simultaneously ensuring that electronic medical records (EMRs) support the video visits and that regulatory and compliance standards were met. Video visit training was conducted before the system was implemented.

Patients who wished to participate were required to be in Connecticut during the time of the visit, be able to communicate in English, and have a compatible electronic device with access to their EMRs via a designated phone or web app. The video visits were given as an alternative to a clinic follow-up visit.

Read more about this study at

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